Merakii Group | PR & Communications
Social Listening & Response

Hear Every Mention.
Respond Before It Escalates.

We monitor every conversation about your brand across the internet 24/7 — and respond in real-time to protect your reputation, build trust, and turn critics into loyal fans.

Start Monitoring Now → Explore Services
50M+
Mentions Tracked Monthly
15min
Avg Response Time
98%
Crisis Prevention Rate
300+
Brands Protected
24/7
Live Monitoring
Real-Time Intelligence

Your Brand's Listening Dashboard

Every mention, every sentiment, every response — tracked and managed from one unified command centre.

🔔 Live Mentions

"Amazing customer service from @YourBrand!"
Instagram · 2 min ago
"Still waiting for a reply from @YourBrand support…"
X (Twitter) · 8 min ago
"Has anyone tried YourBrand? Thinking of buying."
Reddit · 15 min ago
"YourBrand just launched something exciting 🔥"
LinkedIn · 22 min ago

📊 Sentiment Analysis

Positive72%
Neutral18%
Negative10%
Top Keywords Today
quality support delay recommend pricing

✅ Response Queue

@ananya_m Replied
"Can I return my order?" → Resolved in 12 min
@vikram_k Pending
"Product broke after 2 days, very disappointed."
@priya_s Escalate
"Will complain to consumer forum if no reply!"
@rohan_d Replied
"Love the new packaging!" → Thanked & shared
What We Offer

Complete Listening & Response Services

From real-time brand monitoring to crisis management — we keep your brand's reputation spotless.

👂

Brand Mention Monitoring

We track every mention of your brand, products, and key people across social media, news, blogs, forums, and review sites — 24/7.

  • Real-time alerts for all mentions
  • Cross-platform tracking (50+ sources)
  • Competitor mention monitoring
  • Historical mention analysis
🧠

AI Sentiment Analysis

Our AI classifies every mention as positive, neutral, or negative in real time — so you always know exactly how the world feels about your brand.

  • Emotion & intent detection
  • Sentiment trend tracking
  • Language & regional analysis
  • Automated sentiment reports
💬

Community Response Management

Our trained team responds to comments, DMs, reviews, and mentions on behalf of your brand — on-time, on-brand, every time.

  • Response within 15–30 minutes
  • Custom brand tone guidelines
  • Multi-language support
  • Escalation protocols for complaints
🚨

Crisis Detection & Management

We detect reputation threats before they go viral and activate a rapid response plan to contain damage and protect your brand image.

  • Spike detection & crisis alerts
  • Rapid response playbooks
  • PR coordination & messaging
  • Post-crisis reputation recovery
⭐

Review Management

We monitor and respond to reviews across Google, Trustpilot, MouthShut, Zomato, and 20+ platforms to build trust and improve ratings.

  • Multi-platform review tracking
  • Prompt, professional responses
  • Negative review de-escalation
  • Review generation campaigns
📈

Insights & Competitive Intel

Turn social conversations into strategic gold — understand what your audience really wants and what your competitors are missing.

  • Share of voice tracking
  • Trending topics & hashtag analysis
  • Competitor sentiment comparison
  • Monthly insight reports
How It Works

Our 6-Step Listening Process

From setup to real-time protection — a seamless process that keeps your brand safe around the clock.

01

Brand Audit

We map all your brand keywords, products, spokespeople, and competitors to build a complete monitoring profile.

02

Tool Setup

We configure listening tools across 50+ platforms and connect your social inboxes for unified response management.

03

Response Playbook

Custom tone-of-voice guidelines and escalation workflows are created so every reply sounds like you.

04

24/7 Monitoring

Our team and AI tools monitor mentions round the clock — you get real-time alerts for anything critical.

05

Respond & Resolve

We engage, resolve, and escalate as needed — keeping your community happy and your reputation intact.

06

Report & Improve

Monthly reports with sentiment trends, response metrics, and actionable insights to continuously improve.

Proven Results

Numbers That Prove Our Impact

Real outcomes delivered for real brands across industries.

15min
Average First Response Time Across All Platforms
94%
Negative Mentions Resolved Before Going Viral
3.2x
Increase in Positive Sentiment Within 6 Months
50+
Platforms Monitored Including Niche Forums
Our Tech Stack

Powered by Industry-Best Listening Tools

👂 Brandwatch
📡 Mention.com
🔍 Sprout Social
📊 Hootsuite Insights
🧠 Talkwalker
⭐ ReviewTrackers
📰 Google Alerts
🤖 AI Sentiment Engine
💬 Freshdesk Social
📱 Zoho Social
Why Choose Us

We vs Doing It In-House

Capability DigitalMarkitors Listening In-House Team
Round-the-clock monitoring ✔ 24/7/365 coverage ✖ Business hours only
Platforms monitored ✔ 50+ platforms & forums ✖ 5–8 platforms typically
Average response time ✔ Under 15 minutes ✖ Hours or days
Crisis detection ✔ AI-powered spike alerts ✖ Reactive, not proactive
Sentiment reporting ✔ Real-time dashboards ✖ Manual & infrequent
Cost efficiency ✔ Fixed monthly package ✖ High salary + tool costs
Client Stories

Brands That Sleep Peacefully Now

★★★★★
"They caught a potential PR crisis at 2am and resolved it before it spread. Saved our brand reputation completely. Invaluable service."
SK
Sandeep Kumar
CMO, NovaMart India
★★★★★
"Our Google rating went from 3.2 to 4.7 in 5 months. Their review response strategy is genuinely impressive and very professional."
TP
Tanvi Patel
Director, Zara Hospitality
★★★★★
"The monthly sentiment reports give us insights our marketing team was completely blind to. We now make better product decisions because of this data."
AM
Aditya Malhotra
Brand Head, PureEarth Foods
Get Started Today

Ready to Protect Your Brand?

Get a free brand listening audit today — find out what people are saying about your brand right now and how to take control of the narrative.

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